WRITTEN QUOTE · ECFL FEES
Our promise concerns new fees ECFL creates and keeps. It does not guarantee the total cost of a shipment.
The promise starts after you accept the applicable written ECFL quote and ECFL receives, in cleared funds, the payment that the written quote or payment instructions identify as required to confirm that booking. Both steps must happen.
Once the promise is active, ECFL will not introduce a new fee of its own for the agreed service if we did not disclose that fee before you accepted the quote. If we do, we waive the qualifying fee in full and issue equal ECFL shipping credit, up to $100 in total credit per booking. The credit cap never limits the fee waiver.
A later charge is not automatically an ECFL-created fee. Carriers, customs authorities, ports, terminals, warehouses and other providers can impose charges ECFL does not control. Changes to the cargo, service, information or route can also change the amount due. Those charges remain outside this promise even when ECFL collects them on an invoice.
A qualifying fee is newly created and imposed by ECFL after the written quote has been accepted and the required booking payment received. ECFL keeps the fee; it relates to the service already agreed; and the fee was not meaningfully disclosed in writing before you accepted the quote. Describing a circumstance without disclosing the fee, or reserving a vague right to add charges, does not disclose a new ECFL fee.
We look at who created and imposed the charge, who keeps the money, and what caused it. An outside charge does not become an ECFL fee because we collect it or put it on our invoice. If a line includes an outside cost and an ECFL-retained amount, we assess those parts separately.
After your quote is accepted and the required booking payment clears, ECFL introduces a new $75 processing fee it never disclosed. The $75 fee is waived, and you receive $75 in ECFL shipping credit.
You booked a standard vehicle, but later information shows it needs special handling. The resulting charge is tied to a changed shipment condition, so this promise does not cover it. The same applies when a carrier imposes a surcharge.
The additional credit is limited to $100 in total for one covered booking, even if several fees qualify. The fee itself is always waived in full. The credit belongs to the customer responsible for the booking and applies only to future ECFL-owned shipping or service fees. It has no cash value, cannot be transferred, refunded, applied to an earlier booking or used for third-party costs. No expiration is imposed at launch. One charge cannot produce duplicate remedies.
Only after you accept the applicable written ECFL quote and ECFL receives, in cleared funds, the payment identified in writing as required to confirm that booking. A quote request or acceptance without that payment does not activate it.
If a newly created ECFL-imposed and ECFL-retained fee qualifies, you do not pay it. ECFL also issues equal shipping credit, up to $100 in total credit per covered booking.
Yes. Carrier rates, surcharges, customs duties, taxes, exams and other genuine outside charges are not ECFL-created fees and are not covered by this promise.
No, when they are imposed by a carrier, terminal, port, warehouse or other provider, or result from circumstances outside ECFL’s direct control.
No. We identify who created and imposed it, who retains the money, and what caused it. Any ECFL-retained component is assessed separately from a genuine pass-through cost.
A charge caused by changed cargo, dimensions, vehicle condition, documents, requested service, route or inaccurate information does not qualify as a newly invented ECFL fee under this promise.
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